Privacy Policy

This Privacy Notice for Midwest Lab Services LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services, including when you:

• Visit our website at midwestlabservices.com, or any website of ours that links to this Privacy Notice
• Use Midwest Lab Services. Midwest Lab Services is a CLIA-certified medical laboratory that provides diagnostic blood and urine testing, wellness screenings, and specimen collection services for individuals, healthcare providers, and employers. Customers can browse available tests, schedule appointments online, visit our laboratory for specimen collection, and securely receive their test results through a patient portal.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@midwestlabservices.com.

Summary of Key Points

This summary provides key points from our Privacy Notice — you can find more detail on any of these topics in the corresponding numbered section below.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more in "What Information Do We Collect?"
• Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions — for example, health data. We process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more in "What Information Do We Collect?"
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more in "How Do We Process Your Information?"
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more in "When and With Whom Do We Share Your Personal Information?"
• How do we keep your information safe? We have organizational and technical processes in place to protect your personal information, though no method of transmission or storage can be guaranteed 100% secure. Learn more in "How Do We Keep Your Information Safe?"
• What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information. Learn more in "What Are Your Privacy Rights?"
• How do you exercise your rights? The easiest way is by visiting our Contact page, or by contacting us directly. We will consider and act on any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Health data
• Social Security numbers or other government identifiers

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by PracticeQ Payments (IntakeQ). You may find their privacy notice here: https://www.practiceq.com/privacy-policy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies — see "Do We Use Cookies and Other Tracking Technologies?" below.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take), device event information (such as system activity and error reports), and hardware settings.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services, including your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise, depending on the type and settings of the device you use to access the Services. For example, we may use GPS or other technologies to collect geolocation data based on your IP address. You can opt out of allowing us to collect this information by refusing access to the information or disabling your device's Location setting, though this may limit your ability to use certain aspects of the Services.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom Do We Share Your Personal Information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, designed to help safeguard your personal information — they cannot do anything with it unless we have instructed them to, will not share it with any organization apart from us, and commit to protecting the data they hold on our behalf and retaining it only for the period we instruct.

The third parties we may share personal information with are as follows:

• Functionality and Infrastructure Optimization — IntakeQ
• Invoice and Billing — PracticeQ Payments

We may also need to share your personal information in the following situation:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Do We Use Cookies and Other Tracking Technologies?

This website does not use marketing, advertising, or analytics cookies, and does not use Google Analytics or any other third-party analytics or advertising tracking tool. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

A limited technical cookie is used only when our own editorial staff preview unpublished website content through our content management system; it is never set for ordinary visitors browsing the public website. If you visit our Contact page, an embedded Google Maps view may load, which is subject to Google's own cookie and privacy practices.

5. How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Notice, comply with applicable legal, regulatory, tax, accounting, and healthcare record retention requirements, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it in accordance with applicable law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if that is not possible (for example, because it has been stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor's use of the Services. If we learn that personal information from a user under 18 has been collected, we will take reasonable measures to promptly delete that data from our records. If you become aware of any data we may have collected from children under 18, please contact us at info@midwestlabservices.com.

8. What Are Your Privacy Rights?

You may review or request changes to your personal information at any time, depending on your country, province, or state of residence.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the details in "How Can You Contact Us About This Notice?" below. However, this will not affect the lawfulness of processing before its withdrawal, nor will it affect processing conducted in reliance on lawful grounds other than consent.

Cookies and similar technologies. Most web browsers accept cookies by default. If you prefer, you can set your browser to remove or reject cookies; doing so could affect certain features of our Services. See "Do We Use Cookies and Other Tracking Technologies?" above for more information.

If you have questions or comments about your privacy rights, you may email us at info@midwestlabservices.com.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

The list below shows the categories of personal information we have collected in the past twelve (12) months, with illustrative examples of each category. For a comprehensive inventory of everything we process, see "What Information Do We Collect?" above.

• A. Identifiers — Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, IP address, email address, and account name. Collected: Yes.
• B. Personal information as defined in the California Customer Records statute — Name, contact information, education, employment, employment history, and financial information. Collected: Yes.
• C. Protected classification characteristics under state or federal law — Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data. Collected: Yes.
• D. Commercial information — Transaction information, purchase history, financial details, and payment information. Collected: Yes.
• E. Biometric information — Fingerprints and voiceprints. Collected: No.
• F. Internet or other similar network activity — Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. Collected: Yes.
• G. Geolocation data — Device location. Collected: Yes.
• H. Audio, electronic, sensory, or similar information — Images and audio, video, or call recordings created in connection with our business activities. Collected: No.
• I. Professional or employment-related information — Business contact details, job title, work history, and professional qualifications if you apply for a job with us. Collected: No.
• J. Education information — Student records and directory information. Collected: No.
• K. Inferences drawn from collected personal information — Inferences drawn from the categories above to create a profile about, for example, an individual's preferences and characteristics. Collected: No.
• L. Sensitive personal information — Health data. Collected: Yes.

We only collect sensitive personal information as defined by applicable privacy laws, for the purposes allowed by law or with your consent. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories in instances where you interact with us in person, online, or by phone or mail, such as receiving help through our customer support channels, participating in customer surveys, or in the delivery of our Services and responding to your inquiries.

We retain the personal information described above for as long as necessary to provide our services, fulfill the purposes described in this Privacy Notice, comply with applicable legal, regulatory, tax, accounting, and healthcare record retention requirements, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it in accordance with applicable law.

Sources of Personal Information

Learn more about the sources of personal information we collect in "What Information Do We Collect?" above.

How We Use and Share Personal Information

Learn more about how we use your personal information in "How Do We Process Your Information?" above.

Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider — see "When and With Whom Do We Share Your Personal Information?" above. We may use your personal information for our own business purposes, such as internal research for technological development and demonstration; this is not considered "selling" of your personal information. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing, as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
• Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
• Right to review, understand, question, and, depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting our Contact page, or by emailing us at info@midwestlabservices.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity from the information already maintained by us, we may request additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request, and the agent will need to provide a written and signed permission from you to submit the request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@midwestlabservices.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details in "How Can You Contact Us About This Notice?" below.

11. Not a HIPAA Notice of Privacy Practices

This Privacy Notice describes this website’s own data practices. It is not, and should not be understood as, a Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA), and this website does not claim HIPAA compliance. A separate HIPAA Notice of Privacy Practices, if applicable, governs protected health information collected in connection with our laboratory testing services.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@midwestlabservices.com or contact us by post at:

Midwest Lab Services LLC

5990 Wilcox Pl C

Dublin, OH 43016

United States

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit our Contact page.